<p>A few weeks ago on I was offered a bundle which consists of 10gb (5gb night capped and 5gb anytime) WIFI router for the price of R199 per month and was informed that I can cancel this withing 14 working days within the following week on the 25th April 2017 I called in to cancel and was informed thE it will be cancelled because I do not qualify.</p> <p> </p> <p>Comes to a few weeks later on the 16th May 2017 a WiFi router was delivered to me which i did not request for, when I called them they said that in the consultant must ve just re ordered it and was informed that okay they will collect it with no see that needs to be made or any other follow up suprises. </p> <p> </p> <p>Then yet again on the 22 May 2017 a Microsoft office software disk was delivered to me when I called this time around I was informed that "oh it was just probably one of the consultants who tried getting commision " there was no call made to me to ask me if I want this at all .I then asked yet again is there any fees gonna be made to this cause they need to come collect they said no.After collections of these items I was to call them exactly 3 days later in order to cancel it permanently,because if I don't call I will be debited.</p> <p> </p> <p>On the 24th May collection was made and was informed to call the following Monday 29th May ,On the 28th May I received the following sms</p> <p> </p> <p>"Your Vodacom debit order for R 193.29 was returned unpaid. Send code ARR to 31050 to receive available account payment options. For queries call ********** ." </p> <p> </p> <p>Bear in mind that my contract debit order is for the last day of every month, when I called on Monday I was told that no no debit orders should be going off and that order was cancelled and after I was done i would receive an sms for proof of cancellation (because e-mails aren't sent out) which to date I have not received.This morning my normal set date for my debit order went off and R550 was deducted off my account. I HAVE A CONTRACT FOR R149 pm!!! </p> <p> </p> <p>Tried all morning to call cause they doing things without my consent but all I have been told was the systems are not working I must call again and then the phone drops! !</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Hi Danielle
As discussed, this matter has now been resolved.
Regards,
RJ
Best regards,
Hi Danielle
As discussed, this matter has now been resolved.
Regards,
RJ
Best regards,
Hi Danielle
As discussed, this matter has now been resolved.
Regards,
RJ
Best regards,
Hi Danielle
As discussed, this matter has now been resolved.
Regards,
RJ
Best regards,
144,763 total reviews on Hellopeter