MV
Marco V

1 reviews | Active since Nov 2019

28 Nov 2019, 20:09

Without fiber for 2 months

I'm completely and utterly dissatisfied with vodacom.

We have been without any fiber connection for about 2 months now.

We relocated to a new house and they were fast at installing the new line and everything, but the bad news was that there was a problem and it won't be active until the maintenance team come looks at it.

We waited a month for some one just to come look at the problem and say that they cannot fix it because it is not in their field of work. What kind of excuse is that. Why did they send someone out to come look at the problem to try and fix it, if they are also not capable of fixing the issue.

I really do not recomended getting fiber from them. Or atleast moving and then asking for a relocation, because you wil never get your connection back.

Like I said. I'm utterly disappointed.

0
Replies (1)
Vodacom
Vodacom's reply29 Nov 2019, 07:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team