Withholding statements and overcharging
<p>Vodacom has never sent a statement to my email or physical address since opening an account in 2015. The debit order going off each month is never the same and having a top up account it should not be fluctuating. I have called several times and nothing had been resolved. Why has this matter never been escalated? </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team