Withholding access Third Party Records- Audio call "contract"

On a notification that I would be dissolving my contract with Vodacom after the lapse of the initial contract for 24 months,

I was contacted by the Vodacom sales department, their goal to retain me as a client. Their pitch being to "upgrade the mobile device to an Iphone", the condition to which I noted that I would remain consistent with my package where data and call time is concerned and the pricing itself. Unfortunately I find myself with less data which is what mobile communications is driven on and most importantly is out of the agreement I made with Vodacom at a higher cost on a lower communications package.

I then requested access to the sales call, as this would be the audio contract/agreement made to have proof and details fully disclosed on the "mobile/call" purchase more than 6 months ago.

I still have not had feedback and the matter remains unresolved. These are some of mynoted rights which have been infringed upon:

The Bill of Rights enshrines the rights of all South Africans - including consumer rights. The Consumer Protection Act further outlines these key consumer rights: * The Right to Equality in the Consumer Market and Protection Against Discriminatory Marketing Practices; * The Right to Privacy; * The Right to Choose; * The Right to Disclosure of Information; * The Right to Fair and Responsible Marketing; * The Right to Fair and Honest Dealing; * The Right to Fair, Just and Reasonable Terms and Conditions; * The Right to Fair Value, Good Quality and Safety; and * The Right to Accountability by Suppliers. Your Right to Protection Against Discriminatory Marketing Practices

OUR RIGHTS THE CONSUMER PROTECTION ACT (WHICH CAME INTO FORCE ON 1 APRIL 2011) SEEKS TO PROTECT CONSUMERS FROM UNFAIR BUSINESS PRACTICES, INFERIOR PRODUCTS, AND FALSE OR MISLEADING MARKETING. SPECIFICALLY, THE CONSUMER PROTECTION ACTS AIMS TO: * Promote a fair, accessible and sustainable marketplace for consumer products and services; * Establish national norms and standards to ensure consumer protection; * Make provision for improved standards of consumer information, to prohibit certain unfair marketing and business practices; * Promote responsible consumer behavior; * Promote a consistent legislative and enforcement framework, related to consumer transactions and agreements; * Establish the National Consumer Commission; * And replace, in a new and simplified manner, existing provisions from five acts, including the Consumer Affairs (Unfair Business Practices) Act of 1988; Trade Practices Act of 1976; Sales and Service Matters Act of 1964; Price Control Act of 1964; and Merchandise Marks Act of 1941 (specifically Sections 2-13, and 16-17). The Consumer Protection Act applies to the following: * Every transaction occurring within the Republic of South Africa; * Promotion or supply of any goods and services occurring within the Republic; * And goods or services that are supp**** or performed, in the Republic, in terms of transactions mentioned in the Act. But it does not apply to the following: * Goods or services promoted or supp**** to the State; * Industry-wide exemption being granted to regulatory authorities; * Credit agreements, in terms of the National Credit Act, but not goods or services; * Services under employment contracts; * Agreements giving effect to collective bargaining agreements; * And agreements giving effect to bargaining agreements (Section 213 of the Labour Relations Act)

This protects our right to: * free and unlimited access to goods and services * high-quality goods and services * fair pricing of goods and services * lodge complaints Your Right to Privacy

Your Right to Disclosure of Information

This protects your right to:

Contracts The Act makes it ******* for companies to automatically renew contracts when they expire. From now on, companies will have to contact you - in writing - between 40 and 80 business days before your contract expires. They have to give you the option to continue your contract, change its terms or cancel it. The contract will continue on a month-to-month basis until you make your choice. You will also be able to cancel contracts at any time. No more waiting for the full 24 months to end. If you're unhappy, you can give the company 20 days' notice - in writing. While you won't have to pay the full value of the contract, you will still have to pay anything you owe the company up to the date of cancellation. The company might also charge you a cancellation fee but of no more than 10 percent of the amount still owed. Companies must also use plain and simple language when explaining a contract, or terms and conditions. It is the duty of the supplier of any goods or services to tell you all the conditions of a contract that can cause problems later. For example, before signing a cell phone contract, you should know that you have to pay for one month after cancellation. Suppliers and service providers with whom you hold contracts, must also communicate with you when they increase prices. Contracts The Act makes it ******* for companies to automatically renew contracts when they expire. From now on, companies will have to contact you - in writing - between 40 and 80 business days before your contract expires. They have to give you the option to continue your contract, change its terms or cancel it. The contract will continue on a month-to-month basis until you make your choice. You will also be able to cancel contracts at any time. No more waiting for the full 24 months to end. If you're unhappy, you can give the company 20 days' notice - in writing. While you won't have to pay the full value of the contract, you will still have to pay anything you owe the company up to the date of cancellation. The company might also charge you a cancellation fee but of no more than 10 percent of the amount still owed. Companies must also use plain and simple language when explaining a contract, or terms and conditions. It is the duty of the supplier of any goods or services to tell you all the conditions of a contract that can cause problems later. For example, before signing a cell phone contract, you should know that you have to pay for one month after cancellation. Suppliers and service providers with whom you hold contracts, must also communicate with you when they increase prices.