***** with closed accounts

Attempted to cancel contract last year, was told that I need to pay the remaining amount, paid it and was told that the account was being 'closed' within a few weeks. account went to collections instead, but didn't have any charges. After awhile the account was reactivated and racking up monthly costs.

Can't contact anyone that can seem to help and when I did I was told that it will take 5 business days to get update on this, it's been a month.

I'm not paying for this. it's supposed to be cancelled. Please fix your system.