With 7 working days

Item: Vodacom
Rating: 1

To whoever is giving me a bad deal? I have been with vodacom for over ten years and have got no good deals from them since. I even cancelled a few of my contracts as they weren't even willing to make things better for me. I said let me give them 1 last chance to redeem themselves so I did a cell phone upgrade. I took the Huawei Mate S (R530/m) it comes with either 2 screen replacements, 2 board replacements or 1 screen and 1 board. The phone didn’t meet my needs sufficiently as the battery lost power without me even using it, further to that the replacements have a claim excess of R150 which was not disclosed to me. I wanted to cancel the upgrade and went to the vodacom pavilion store within 7 days. They told me that I can’t cancel and that they will assess the phone and if it isn’t damaged or defective in any way then I can’t cancel. That wasn't the only reason as I also didn’t agree to pay an excess for a free service. So I gave the phone in within the seven days to be assessed and was told it will take up to 7 working days, it is now day 8 or 9 and still no answer. Surely there must be a cool down period in which the consumer can cancel as I am not willing to sit with this problem of a dead battery, 200mb data/m, 75 free minutes and if the phone glass breaks R150 excess charge for 2 years. That is a total *******. If this is not sorted out then I will have no dealings with vodacom after all my contracts are due for upgrade. Instead of retaining customers that have shown loyalty and stayed with them they are actually giving worse deals than their competitors and soon they will lose their entire client base if they don’t do anything about it. Extremely ****ed off

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Replies (2)

Vodacom's replyOfficial

09 May 2016, 18:39

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply09 May 2016, 18:39

Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team

Best regards,

's updateReviewer Update

10 May 2016, 06:41

Thank you for your response but it will be really difficult to contact me as I don't have a cell phone. The reason for that is I have a nano sim and no phone to put it in.

's update10 May 2016, 06:41

Reviewer Update

Thank you for your response but it will be really difficult to contact me as I don't have a cell phone. The reason for that is I have a nano sim and no phone to put it in.