mI
mohammed I

1 reviews | Active since Apr 2015

06 Apr 2015, 10:49

WISH VODACOM BURNS DOWN

App**** for account to be paid directly via deposit and not debit order...get no response from them to confirm that its approved as was told by the vodacom consultant at a vodacom store in pta...anyway put the money in my ac**** for the debit order to go through...nothing happens Month end only to find out today that account is not paid as it was suppose to be paid directly via deposit into their account...how the hell am i suppose to smell this without being notified...then they damn quick to soft lock your account when its VODACOM'S fault!!!! Tired of their *** and having to sort out problems with them after waiting for hours on their customer care line...you gotta be on time and par with them when Its their work that hasn't been done for the service that you are paying for...and for ****** sakes please let us actually speak to management itself who can give a solution to our problems and not a person who just logs your problems which never gets solved...sad to say vodacom is just as pathetic If not getting worst than its other competitors...seems like their great service is going to their heads thrown down the drain

0
Replies (1)
Vodacom
Vodacom's reply06 Apr 2015, 13:17
Official
Hello maestro786,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team