Wish I hated this company less

I have been a loyal customer of Vodacom for all of my adult life. So for the past 23 years I have dealt with a company which enjoys my monthly debit order and also never fails to continue charging me whether my contract ended or not.

We don't even complain about that fact any longer.

Well, I upgraded again. Now I don't exist. This company I pay every single month asks me security questions I don't know and then the call centre replies with a nonsensical; I am lead by you...

I fully realize I am one of tens of millions and let's face it; I can't function without my smart phone, so I'll problably suffer through another few gruelling phone sessions simply because there is no alternative. The customer service in SA is atrocious.

just wish I hated this company less.