Wish I'd never left Cell C - Vodacom doesn't give a hoot about customer service

<p>I am so utterly disappointed in the horrific customer service I've received from Vodacom.</p> <p>1) my handset broke. I cannot use it at all. My office lines were also down. Vodacom has absolutely no way of allowing an customer or potential customer to communicate with them via any other means. </p> <p>2) someone from Vodacom eventually got hold of me on my client's cell phone (which doesn't help me look very professional). I explained that I needed a new handsent udrgently as I need my phone for work. I was assured that as I had placed my order before 12h00 that my phone would be delivered today (the very next day). I was even told what to leave at my office so that a ***orker could accept the handset on my behalf.</p> <p>3) I was informed by a ***orker today (the day I am expecting my phone) that someone from Vodacom called for me two hours ago, but obviously the call didn't go through to my extention. I then called Vodacom back to find out what the probelm was, as this person obviously failed to call back when the line dropped. </p> <p>4) the first lady I spoke with REFUSED to help me because I gave her a reference number that was for an order that has been placed initially. I tried to expain that it was the only reference number I had, but my order was on it's way, and that she should let me know what other details I can give her so that she can track my order. She was persistant that she can't help me then hung up on me.</p> <p>5) I called again, and spoke with a man that asked me for my ID number and thereby was able to track my order. He informed me that the order was ON HOLD because they needed to confrim something first, which is why I got the call. So I find out that I was **** to, yesterday, and not only is my phone not going to be deviered today, but my order hasn't even been processed yet! </p> <p> </p> <p>What an effing joke. I was with Cell C for years and never experienced such poor customer service. </p>