TK
Theo K
1 reviews | Active since Nov 2012
30 Jan 2023, 22:13
"Wireless" internet does not work with repeated faulty hardware
Alcatel router with uncapped wireless router not working. Router is 1 month old, have been in for repairs, after 10 days the unit was replaced, and we received a 'new' router which does exactly the same as the previous router. Biggest nonsense after being to Vodacom repairs twice already and now need to go and stand in line for a third time so that Vodacom can send the router to Jhb to be tested and be without internet for longer than what we have had internet and having to pay for this service all the time. "Wireless" internet is such a meh, rather get fiber
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Replies (1)Vodacom's replyOfficial
31 Jan 2023, 08:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Jan 2023, 08:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
