AB
Alexandria B

1 reviews | Active since Oct 2011

20 Apr 2016, 14:40

WIRELESS CHARGER OUT OF STOCK NOW DISCONTINUED?

Got my upgrade on the 26th March, as per the \deal\", I got to choose between a speaker and charger...I chose the charger. Was told by the consultant Herschelle, that they had no stock of the wireless charger and that he would call to let me know when stock arrived for me to collect. It's nearly A MONTH LATER...I am yet to get a call from Herschelle. I had to keep calling the branch only to be told the same thing over and over again and no one could tell me when stock would actually arrive. THEN - on my hundredth call, I get told..\"Oh, no the wireless charger has been discontinued\"..Are you for real...***. That was that, I am forced to take a speaker...I don't think so, that was not the deal. I want my wireless charger that was promised to me. Shocking Vodacom....You are supposed to be better than all other networks, and right now MTN and CELL C look pretty damn good to me. I emailed directly to vodacom...and guess what,...NO RESPONSE. I have been a loyal vodacom customer for over 12 years...think its time for a change. "

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Replies (1)
Vodacom
Vodacom's reply20 Apr 2016, 14:50
Official
Hello Service driven,


Hello braamnaude,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
SA,Consumer Website Team