WIPING OFF DATA WITHOUT BACKUP

Upon collecting my phone from the Service Centre in Alberton where they had to re-load the software, I realised that all information was wiped clean. Having done this many times in the past with repairs and upgrading to new phones, I know it to be standard procedure for the stores to make a back-up and not to wipe all the contacts. The person there obviously did not and the attitude was a non-care one. I called the call centre, that simply said they can do nothing about it. I insisted on the lady escalating the call, only to hear after 5 minutes of holding that the manager is in a meeting and will call me back later the day (last week Friday). Nearly a week later and Vodacom clearly decided that this is not important enough to warrant a call. You would have expected the HO to be more professional in dealing with stuff-ups of their branches - clearly not. What a disgrace!