EA
Eugene A

1 reviews | Active since Jul 2012

04 Dec 2016, 14:10

Willy nilly changing prices

<p>http://www.vodacom.co.za/vodacom/shopping/devices/sonyxperia-deals/sony-xa-+-bluetooth-speaker/uchoose-flexi-200/301821</p> <p> </p> <p>Here is your link showing the price of a device for purchase.</p> <p>It gives you the option to check which stores have stock.</p> <p>I did so and went to Vodacom in Brooklyn Mall to buy the devices.</p> <p> </p> <p>After checking my receipt I saw that I was charged R5599.00 for the device.</p> <p>When querying it you don't get two answers that are the same.</p> <p>The shop says it's because you dan't pay VAT online(HIGHLY UNLIKELY)</p> <p>Your call centre says that's just the way it is.</p> <p>They can't escalate the problem unless you enter a valid vodacom number.</p> <p> </p> <p>I am not sure how you inserted hidden costs into a cash purchase but just telling customers 'it is just so' is unacceptable. </p>

0
Replies (2)
Vodacom
Vodacom's reply05 Dec 2016, 07:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

EA
Eugene A's update16 Dec 2016, 12:26
Reviewer Update

Same vague excuses and then refuse to answer questions.

It apears you do what you want to clients and then drop them once you receive your money.

Don't worry contacting me again. I won't use your services anyomre