Will we ever get an answer?

<p>My sons iphone 5SE was handed into Vodacom Hillcrest on the 22 February 2017 because it would not turn on. This phone is still under warranty and was sent for investigation. Despite leaving a contact number on the repair slip, nobody made contact with us until we went back into the branch 3 weeks later. They asked us to disable the iCloud account which was done instore with a consultant and another seven times over 8 weeks. This was all as a result of us making constant enquiries at the branch. The same excuse prevailed. I eventually asked for the phone to be returned on the 14 Aprilso I could take it to the istore for assessment. I was promised it would be but was told three weeks later I would get it on the 2 May. When I went to collect the phone I was told that the Track my phone app was the problem and I can expect my phone sometime later in the week. We have no contact from Vodacom repairs and the onus has been on us to constantly follow up, this is unacceptable as we have not had the use of the phone for close on two and a half months with no end in site. What more can we do???? </p>