Will Vodacom be so kind as to give me a streaight forward answer?

<p>Why is it so difficult to to get something out of Vodacom?</p> <p>I have tried twice to upgrade my daughters contract using the MyVodacom website but nothing is happening. I completed all the information, I got a confirmation mail with order number and everything but after that nothing happens. Twice.</p> <p>So can I or can I not upgrade the contract using MyVodacom?</p> <p>If I can't then why on earth Vodacom provides the option to do it?</p>