Will someone assist me at Vodacom

<p>I have a Vodacom Cell phone contract for more than 15 years. I never had problems with upgrades over this period of time. Last week I attempted to upgrade (due in September) through the Upgrade department at Vodacom online. I was told that I could not have the contract that I wanted and had to pay in an amount of 1995.00 before I could upgrade to this specific contract (299.00 p/m) I was told that that I did not qualify for phone finance. I requested to speak to someone regarding this. This is where all my problems started. I Made 7 calls to different departments within Vodacom - accounts, upgrades etc. Eventually the lady at accounts told me that there is nothing wrong with my profile and I Should go to a Vodacom shop near me and tell them to phone acquisitions (only a dealer can phone this department) and request a profile review and then I they could go ahead with the upgrade. I phoned the nearest store (Vodacom shop @ Brackenfell Hypermarket, Western Cape) and the lady assured me that there is no problem, I can come there and arrange the upgrade, there seems to be no problem with me getting this deal (Sony XA for 299.00) But I had to come to the store and do everything there. I asked her if she was sure that my profile was good for the upgrade and she said yes. I arranged to leave work a little earlier to get there in time, only to be told by the gentleman at the shop - what I already knew - I did not qualify for the upgrade and that he would have to phone the acquisition department(as I was told) to review my profile. It was too late to phone them(they close at 17h00) so he promised to phone them first thing when he came on duty the next day(yesterday 21 Sept) at 10h00 and then let me know the outcome. Yesterday, when I heard nothing, I phoned the shop at 13h00, the lady who answered the phone , spoke to him in the background (he was busy with a customer) and he promised to phone me straight away when he was done with the customer. This is now a day later and I am still waiting for an answer.</p> <p>I was naive to presume that if I consult with a Vodacom employee face to face that I would receive some kind of service, which was not the case. Even if there is a reason or a problem with my profile, surely I deserve better customer service after 15 years???? </p>