CS
Caspar S
1 reviews | Active since Apr 2012
02 Jul 2024, 18:27
Will post this complaint every month until Vodacom send me my invoices.
My monthly complain, because I still cannot access my invoices.
Yes, I know it could be requested from the app, but your app is broken. I used to work on the old app, but since Vodacom Pay, I cannot re-register because "I am already registered", but I cannot login, because "I am not registered".
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Jul 2024, 08:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Jul 2024, 08:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
CS
Caspar S's updateReviewer Update
05 Jul 2024, 10:00Nobody contacted me, except one unknown Vodacom number. When I answered, the person on the other end hang up on me.
App is still broken.
I still have no received any invoices for May, June or July (granted, you said July's invoice will only be send later).
App is still broken.
I still have no received any invoices for May, June or July (granted, you said July's invoice will only be send later).
CS
Caspar S's update05 Jul 2024, 10:00
Reviewer Update
Nobody contacted me, except one unknown Vodacom number. When I answered, the person on the other end hang up on me.
App is still broken.
I still have no received any invoices for May, June or July (granted, you said July's invoice will only be send later).
App is still broken.
I still have no received any invoices for May, June or July (granted, you said July's invoice will only be send later).