Will not respond to pay back my money.

HelloPeter,Please help on 2/11/2015 I purchased R109--95 Airtime from Checkers,this did not work in my phone,I reported this immediately to Vodacom shop in Garden Route Mall,also lodged a ***** claim.<br> On the 11/3/16 I bought online from My Vodacom R55 Airtime,money was taken from my Credit Card,no Airtime was given to me.<br> I have taken all proof to York St Vodacom agent Nathanial, on the 22/3/2016,nothing has been done again.<br> I have sent numerous e mails,made many phone calls to Customer Care but never get any response.<br> On the 30/3/16 I sent another e mail to Customer Care Vodacom,telling all again,and lodging a theft complaint against Vodacom,with the same response,nothing,all I get from them is another code number,to show my e mail was received.<br> I had already Faxed all that was asked of me, to Vodacom, when the first incident happened last year<br> Regards Anthony Haley.