MG
Morne G

1 reviews | Active since Sept 2014

04 Aug 2022, 17:16

Will not recommend Vodacom at all

Worst possible customer service department ever. After paying a contract religiously for 36 months without fail, now that it’s time to upgrade, you tell me my account is in arrears! How is that even possible if it’s paid via monthly debit order which you deduct? Your phone assistance is useless and I’m being shoved from pillar to post with no resolution in sight. Spend over R40,000 with you over the past 36 months and this is the level of service I receive. Will move my business elsewhere!

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Replies (1)
Vodacom
Vodacom's reply05 Aug 2022, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team