Will not provide a sim card
I recently upgraded my contract via their online facility. When I received my phone, there was no sim card, the new phone takes a different sim card to the old one. I contacted Vodacom and they said to take it into to any Vodacom shop and they will provide a sim card. When I told them that the closest Vodacom shop was in Howick, 115 km's away, they said that they would escalate my request. 10 days later, and numerous discussions by both phone and their online chat facility, apparently it is still in the escalation process, and promises and commitments to revert to me come and go with no communications from Vodacom.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,