Will not practice what they should. Disgusting ser

Today myphone stopped charging. I dnt know what im going to do. Im due for an upgrade for the 3 of Jan 2016. I called the call center but they said no they cant do anything I can only have it then!At cellc I got early upgrades. But *********** vodacom will not treat there staff first. Dis is again disgusting service from you. how must I make due with no phone. You dont even have proper loan phones for a person. I hate vodacom with a passion! you are really sickening. And you will probably not ever respond in a day for the complain like you sly sharks do!