JH
JOHN H

1 reviews | Active since Feb 2014

11 Feb 2018, 14:11

Will Not Cancel Contract

Signed a 24 Month Contract for data which expired on 8 January 2018. Written 3 e mails to cancel contract, no response, no e mails, no phone calls, nothing! Can't complain about the service, there is none. Since when does a 24 month contract become an open ended contract, for who's benefit ? What a ripoff. Consumer Protection here I come. If there was a Zero rating, Vodacom will win hands down.

0
Replies (1)
Vodacom
Vodacom's reply11 Feb 2018, 17:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,