BR
BERNICE R

1 reviews | Active since May 2018

16 May 2018, 20:09

WILL NEVER MAKE A PAYMENT AT VODACOM CANALWALK AGAIN. SERVICE DISGUSTING.

I paid my account on the 3rd March at the Vodacom shop in Canalwalk. After 10 email correspondences and several phone calls not one single person has come back to me. The R516.48 that I paid I have proof of my payment and now Vodacom has deducted it again from my bank account. I think the service is absolutely disgusting after 2 and a half months that nothing has been done. The person that took my payment was Kahnee Naidoo, the persons that I have been liaising on email & telephonically is Kelly Rosekranz and Zuko Gwadana. Make sure that you never have to deal with them. I

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Replies (2)
Vodacom
Vodacom's reply17 May 2018, 09:36
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 May 2018, 13:12
Official

Hi Bernice

As discussed, feedback has been provided to you and this matter is now resolved.

Have a pleasant day further!

Regards

RJ