LI
Liezel I

1 reviews | Active since Oct 2012

13 Sept 2021, 10:35

WILL NEVER HAVE FIBRE THROUGH VODACOM AGAIN!!!!!!!!

The worst experience I have EVER encountered!!! Trying to correct an issue for 3 going into 4 months now and the issue is still not resolved!! 2 Weeks of not having my fibre line active, 3 months of recurring problems of fibre being inactive for days on end, me calling hundreds of times and NO SOLUTION!! However, MY BILL IS VERY MUCH ON POINT!! Pathetic Service!! Gave my account to multiple people sent through proof of payments to managers and multiple other ppl that was suppose to have helped months ago but Everyone is working from home so no one gives a ****!! VERY DISSAPOINTED! Cancelling my account! ~ DONT EXPECT ME TO PAY FOR A SERVICE IM NOT RECEIVING!! No one that answers the hundreds of times that i've called, can relay this message over to the managers, so Im hoping you hear me loud and clear this time around!! Cant even begin to express how upset I am, had to pay hundreds and hundreds of rands to tether from my ph all because of Vodacom's incompetence.. DONT EXPECT A PAYMENT for service not rendered!!!

0
Replies (2)
Vodacom
Vodacom's reply13 Sept 2021, 12:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LI
Liezel I's update15 Sept 2021, 08:25
Reviewer Update
Can someone at vodacom PLEASE DISCONNECT MY FIBRE LINE effective immediately!! I cannot wait for up to 30 days before I can get Telkom in here!! I actually have to work!!! This is really pathetic!!~ How many times must this be escalated??? How many service requests must bedone before I can Move on from Vodacom!!!!! No one phones back still waiting on a call to discuss my previous review!! What is the staff at vodacom doing??? Playing with their fingers????