NE
Nicola E

1 reviews | Active since Jun 2018

13 Jun 2018, 14:24

Will I ever get a response????

I am currently overseas and trying to cancel my Vodacom account as I no longer need their services.

I got in touch with the customer care team at Vodacom who gave me amazing service, but then redirected me to ********** as this is a premature cancellation of my contract.

To date, I have sent about 5 emails to ********** with absolutely NO response! I have also written in my email that I do not have international roaming so I am unable to make calls or send a SMS.

If they could please call me or even respond to my email, that will be a miracle!

********** is letting down the overall Vodacom service!!!!

0
Replies (2)
Vodacom
Vodacom's reply13 Jun 2018, 14:44
Official

Dear Customer

Thank you for making us aware of this issue.

We will investigate this matter and make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Best regards,

NE
Nicola E's update18 Jun 2018, 13:20
Reviewer Update
Its been 5 days and still nothing has been done from Vodacom's side!!!!!