1 reviews | Active since Nov 2016

04 Jul 2017, 05:37

Wig services

<p>Hi</p> <p> </p> <p>WIG was downloaded automatically on my phone?????</p> <p> </p> <p>When I googled it said I would be charged for it.</p> <p> </p> <p>I do not use any banking services on my cellphone. Why should it be automatically be downloaded on my phone.</p> <p> </p> <p>When I phoned the call centre they could not find it on the system so she sent me an sms removing me from all wasp subscriptions.</p> <p> </p> <p>And then I get charged for it?</p> <p> </p> <p>I want all my charges reversed. If you are going to download an wig services on your customers phones give them the option to decline!!!</p>

0
Replies (1)
Vodacom
Vodacom's reply04 Jul 2017, 11:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,