PR
Pieter R
1 reviews | Active since Feb 2024
14 Dec 2024, 14:24
WIG for 4UP
I received an SMS this afternoon stating "Your WIG for 4UP has been activated." I did not request this, nor did I give permission for the service to be activated on my account!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Dec 2024, 10:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Dec 2024, 10:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
PR
Pieter R's updateReviewer Update
16 Dec 2024, 09:33Good morning,
Thank you, I received a follow-up call this morning from Dean of Vodacom.
The SMS I received was apparently intended for my son's mobile number, which should have been removed from my profile at the end of May 2023; the SMS unfortunately did not state it was on his number, as he did in fact request the service.
If there are more than one number linked to a client's profile, it may be prudent to include the number in question in the SMS.
Thank you, I received a follow-up call this morning from Dean of Vodacom.
The SMS I received was apparently intended for my son's mobile number, which should have been removed from my profile at the end of May 2023; the SMS unfortunately did not state it was on his number, as he did in fact request the service.
If there are more than one number linked to a client's profile, it may be prudent to include the number in question in the SMS.
PR
Pieter R's update16 Dec 2024, 09:33
Reviewer Update
Good morning,
Thank you, I received a follow-up call this morning from Dean of Vodacom.
The SMS I received was apparently intended for my son's mobile number, which should have been removed from my profile at the end of May 2023; the SMS unfortunately did not state it was on his number, as he did in fact request the service.
If there are more than one number linked to a client's profile, it may be prudent to include the number in question in the SMS.
Thank you, I received a follow-up call this morning from Dean of Vodacom.
The SMS I received was apparently intended for my son's mobile number, which should have been removed from my profile at the end of May 2023; the SMS unfortunately did not state it was on his number, as he did in fact request the service.
If there are more than one number linked to a client's profile, it may be prudent to include the number in question in the SMS.