TG
Tembisa G
1 reviews | Active since Nov 2018
02 Aug 2023, 10:40
Wifi/Fibre relocation (Vodacom Service Provider) Metrofibre
The service I am getting from both @Vodacom and @Metro_Fibre it’s been 2 weeks without connection, all Vodacom consultants are giving me different info about relocation process! I was annoyed but I have now given up for paying service I can’t even access. The first Metrofibre technician that came to for connection indicated that the was wiring problem, after back and forth calls and emails Maintainance guy finally came yesterday but couldn’t connect claiming that it’s Vodacom responsibility! Vodacom is also blaming Metrofibre. I have been sent disrespected by all technicians and as Vodacom client I feel like they have failed me.
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Vodacom's replyOfficial
02 Aug 2023, 13:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Aug 2023, 13:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TG
Tembisa G's updateReviewer Update
04 Aug 2023, 11:38Good day HelloPeter As I’m typing this email I’m very hurt, I’m exhausted I have tried all with no luck from Vodacom. I have relocated to a new place and the new apartment has a Metrofibre installed. This means Voda is now a third party (internet service provider). After back and forth communication between me Metrofibre and Voda eventually first technician came but provided Vodacom with wrong report, second technician did the same they diagnosed a new thing and 3rd technician came yesterday and also diagnosed a new issue. The last technician admitted that both technicians gave wrong reports and he then sent a report that is believed to be the correct one to Voda ofwich Voda is supposed to deliver and connect a correct router that is supported by Metrofibre ONT. Vodacom is not attending to the matter. Please, I humbly ask you to assist.
TG
Tembisa G's update04 Aug 2023, 11:38
Reviewer Update
Good day HelloPeter As I’m typing this email I’m very hurt, I’m exhausted I have tried all with no luck from Vodacom. I have relocated to a new place and the new apartment has a Metrofibre installed. This means Voda is now a third party (internet service provider). After back and forth communication between me Metrofibre and Voda eventually first technician came but provided Vodacom with wrong report, second technician did the same they diagnosed a new thing and 3rd technician came yesterday and also diagnosed a new issue. The last technician admitted that both technicians gave wrong reports and he then sent a report that is believed to be the correct one to Voda ofwich Voda is supposed to deliver and connect a correct router that is supported by Metrofibre ONT. Vodacom is not attending to the matter. Please, I humbly ask you to assist.