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Colleen M

1 reviews | Active since Nov 2016

17 Feb 2018, 22:18

WiFi service shocking

Don’t get WiFi with Vodacom They simply can’t provide a service Despite two weeks of complaining of slow speed and speed tests to prove it I get told speed tests are acceptable I pay for 20 mpts downloading speed and my speed tests show 11,15,16 how is that acceptable !?

Despite two weeks of complaints Many calls Escalations Told I’ll get call back twice and still waiting And low and behold it still takes more than two minutes to download a picture on Instagram when this was never a problem before I have had zero help No technician come out to see for themselves They cannot provide a service

0
Replies (3)
Vodacom
Vodacom's reply18 Feb 2018, 07:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply22 Feb 2018, 12:45
Official

Good day Colleen,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team

Best regards,

CM
Colleen M's update07 Mar 2018, 09:31
Reviewer Update
Shocked that his request was closed without my permission and still unresolved!! Then when I tell tech to please come back to resolve I get told to raise a new request ! I never asked anyone to close the current request that Vodacom took upon themselves to close without finding out if this issue was resolved ! I pay R900 a month for this service that you cannot provide!