TVDW
Theana VAN DER WALT
1 reviews | Active since Oct 2016
17 May 2022, 11:47
Wifi Router not working since December 2021 and paying every month!
Been struggling with Vodacom since December to get our Wifi Router working. Been paying every month but without any service. Been sent between the shop, sending emails , making phone calls to 100 different numbers without any success. Its is ridiculous how we must struggle just to get the router working again. It was stopped after we missed a payment and as soon as it was paid never been re instated again since December 2021. When you miss one payment they switch everything off but I have to struggle myself to death to get it working again. Just totally unacceptable. And paying for something that we cannot use. Customer service is non existent.
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Replies (3)
Vodacom's replyOfficial
17 May 2022, 12:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 May 2022, 12:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TVDW
Theana VAN DER WALT's updateReviewer Update
17 May 2022, 14:52Vodacom has not been in contact with us. Just keep sending an automated response. When we call it says email, when we email they say call the number. Its back amd forth all the time. We have reached nothing. Will we be refunded for the 5 months of not being able to use our wifi????? We need it for work so you are costing us money because we have to buy data to use. We have phoned and emailed today but got no answers just sending us back and forth as usual. So this response means nothing. We have not received information and feedback from Vodacom.
TVDW
Theana VAN DER WALT's update17 May 2022, 14:52
Reviewer Update
Vodacom has not been in contact with us. Just keep sending an automated response. When we call it says email, when we email they say call the number. Its back amd forth all the time. We have reached nothing. Will we be refunded for the 5 months of not being able to use our wifi????? We need it for work so you are costing us money because we have to buy data to use. We have phoned and emailed today but got no answers just sending us back and forth as usual. So this response means nothing. We have not received information and feedback from Vodacom.
TVDW
Theana VAN DER WALT's updateReviewer Update
18 May 2022, 10:25Still no feedback, phonecalls or emails....Nothing!!!! We are still left without our wifi service. This is ridiculous Vodacom. How can it be this hard to get as Router working again after the account wad suspended. You tell me on the feedback that you have contacted us but it truly is not the case.
TVDW
Theana VAN DER WALT's update18 May 2022, 10:25
Reviewer Update
Still no feedback, phonecalls or emails....Nothing!!!! We are still left without our wifi service. This is ridiculous Vodacom. How can it be this hard to get as Router working again after the account wad suspended. You tell me on the feedback that you have contacted us but it truly is not the case.