DC
Donovan C

1 reviews | Active since Sept 2016

04 Oct 2016, 16:22

Wifi Router Misselling

<p>I was sold a wifi-router on a 2 year Vodacom contract. They sold it as reducing my monthly data bill as I would be able to use the bundle on my cell-phone. I cannot. I can only use the data bundle on the wifi router. This was clear misselling as I specifically asked if I could use the data allowance on my cellphone number and they said yes. This is ***** and the Vodacom agent just dropped my call when I phoned cancellations.</p>

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Replies (1)
Vodacom
Vodacom's reply05 Oct 2016, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team