WiFi router Dispute

Hi Vodacom

I recently upgraded a contract on the number **7070 and received the router on the 15th of May. During the upgrade call, I was informed that the data would only be loaded on the 1st of the following month. However, at no point was it explained that the data would only be loaded to the SIM in the upgraded device, or that I would be required to use that specific SIM card in the new router.

Now that the 1st has come, I see the data has been loaded onto the number ** 7070, which is not what I intended. This misunderstanding only became clear once the data became active—by which time, I was told it was too late to cancel the upgrade.

I find this deeply unfair. A product was delivered to me that I cannot use as intended, and yet I’m expected to make a cancellation decision within 14 days without being given full and transparent information during the sales process.

I am formally requesting the following:

Immediate cancellation of this upgrade. A full investigation into the handling of this upgrade, including the call recording. Clarification on why critical usage information was not disclosed at the time of the upgrade. Please treat this matter as urgent and escalate it accordingly.

I can’t get through or numbers for any of your dispute departments, or that’s what I’ve been told - Your staff need to do better both Robin and Tracy if not have better processes.

Hope this message finally reaches you

Thanks!