1 reviews | Active since Sept 2016
wifi router data vanishing
<p>Good Day</p> <p> </p> <p>I took up a data contract with vodacom. I am supposed to be receiving 2 gigs data for R129.00 per month. The device was delivered on the 16th of May, but vodacom only managed to activate it on the 18th of May. Data was loaded-(just over one gig), but for some odd reason it finished within 5 hours??. I called vodacom to complain, and on the 21st of May they rep**** stating that the billing was correct according to the data usage however as a gesture of good will they will be loading a gig into my account. The 1 gig data wa loaded on the 22nd of May round about 10am, and by 6pm data was finished!! all i did with my phone was go on whatsapp and then spent about 30 minutes on facebook- absolutely no downloads were done!! This is absolutely **************** as 1 gig has always lasted me 2-3 weeks. I sense that i am being cheated with this wifi router!! as it is now i have loaded 100mb of data and it has lasted me 2 full days. Vodacom needs to come and collect this router as this is ****************!! There nare no applications running in the background on my phone- this is just *******!!! i do not want this router anymore unless they are willing to fix my problem for good.</p> <p>My contact number is: ********** 643</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Vodacom still has not contacted me regarding this!!! this is shocking service- next time when its time to renew my contract i am moving to cell c! i am so done with vodacom. yesterday at 12:55am they loaded 2 gigs of data- as per my contract-by the end of the day the data was depleted! something is definately wrong with this wifi router. i never have this problem when i buy my own data. Vodacom just doesnt want to own up.!!
Good Day
Vodacom still has not contacted me regarding this!!! this is shocking service- next time when its time to renew my contract i am moving to cell c! i am so done with vodacom. yesterday at 12:55am they loaded 2 gigs of data- as per my contract-by the end of the day the data was depleted! something is definately wrong with this wifi router. i never have this problem when i buy my own data. Vodacom just doesnt want to own up.!!
I am so done with vodacom!! Still no news from them !! I have now recieved an sms from them advising that i am in arrears as they did not receive a payment which they refer to as a "connection fee". Firstly no one advised me that i will need to pay a connection fee, secondly they want me to pay for the contract whilst they havent even sorted out the data issue!! Vodacom this is called day light *******, and i will not accept it!!!!
I am so done with vodacom!! Still no news from them !! I have now recieved an sms from them advising that i am in arrears as they did not receive a payment which they refer to as a "connection fee". Firstly no one advised me that i will need to pay a connection fee, secondly they want me to pay for the contract whilst they havent even sorted out the data issue!! Vodacom this is called day light *******, and i will not accept it!!!!
