nM
nomfundo M

1 reviews | Active since Sept 2016

25 May 2017, 13:56

wifi router data vanishing

<p>Good Day</p> <p> </p> <p>I took up a data contract with vodacom. I am supposed to be receiving 2 gigs data for R129.00 per month. The device was delivered on the 16th of May, but vodacom only managed to activate it on the 18th of May. Data was loaded-(just over one gig), but for some odd reason it finished within 5 hours??. I called vodacom to complain, and on the 21st of May they rep**** stating that the billing was correct according to the data usage however as a gesture of good will they will be loading a gig into my account. The 1 gig data wa loaded on the 22nd of May round about 10am, and by 6pm data was finished!! all i did with my phone was go on whatsapp and then spent about 30 minutes on facebook- absolutely no downloads were done!! This is absolutely **************** as 1 gig has always lasted me 2-3 weeks. I sense that i am being cheated with this wifi router!! as it is now i have loaded 100mb of data and it has lasted me 2 full days. Vodacom needs to come and collect this router as this is ****************!! There nare no applications running in the background on my phone- this is just *******!!! i do not want this router anymore unless they are willing to fix my problem for good.</p> <p>My contact number is: ********** 643</p>

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Replies (3)
Vodacom
Vodacom's reply25 May 2017, 15:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

nM
nomfundo M's update02 Jun 2017, 13:48
Reviewer Update

Good Day

Vodacom still has not contacted me regarding this!!! this is shocking service- next time when its time to renew my contract i am moving to cell c! i am so done with vodacom. yesterday at 12:55am they loaded 2 gigs of data- as per my contract-by the end of the day the data was depleted! something is definately wrong with this wifi router. i never have this problem when i buy my own data. Vodacom just doesnt want to own up.!!

nM
nomfundo M's update07 Jun 2017, 11:21
Reviewer Update

I am so done with vodacom!! Still no news from them !! I have now recieved an sms from them advising that i am in arrears as they did not receive a payment which they refer to as a "connection fee". Firstly no one advised me that i will need to pay a connection fee, secondly they want me to pay for the contract whilst they havent even sorted out the data issue!! Vodacom this is called day light *******, and i will not accept it!!!!