Wifi roeter

On the 1st of 0ctober I got a wifi roeter delivered to me from vodacom as I accepted 2g of data telephonically it is a new contract.I called the.m to activate the sim card so as to start using the data.from Friday vodacom said to me the sim card is activated.I must wait for 5 hrs and it will start working.I spend the whole weekend trying to use the sim card and all the time you are transfered from pillar to post.today I went to centurion mall and Rudolph a vodacom consultant who helped me ?o let their activate the sim card again experience the same problem.he called ***. 6 times and finally Godfrey Mange na told Rudolp that all along it was not activated.Godfrey was prepared to sort out the mess because the simca Rd they gave me was different from the one they had on their system.unfortunately I was so angry I told him to cancell the contract because it was not worth the trouble I took to let them activate it.either you teach your staff to give good customer care or you will loose your clients it's your choice or you fire all those who are just there for salaries