ZK
Zak K
1 reviews | Active since Dec 2022
04 Apr 2026, 14:20
WiFi relocation bull
Pathetic service or actually no service. For one month we waited for a relocation of the fibre after moving. Every time we phone there is a different story. Thereafter I connect the router in the house and now it's been 2 weeks and it is still off. After phoning every day and getting a different story every time! How do we pay and we get no service. I have paid for a month now and no WiFi???
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Replies (2)
Vodacom's replyOfficial
05 Apr 2026, 07:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Apr 2026, 07:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
ZK
Zak K's updateReviewer Update
05 Apr 2026, 13:28Thank you. Your consultant phoned me with more empty promises. When will the WiFi actually be activated? As mentioned before, again you prove my point. Every call a different story and promises of feedback will be provided. What is your ETA?
ZK
Zak K's update05 Apr 2026, 13:28
Reviewer Update
Thank you. Your consultant phoned me with more empty promises. When will the WiFi actually be activated? As mentioned before, again you prove my point. Every call a different story and promises of feedback will be provided. What is your ETA?