1 reviews | Active since Jan 2017

11 Apr 2017, 12:31

WiFi Reception and data consumption.

<p>We are experiencing major problems with our WiFi Reception in the Pumula area, KZN South Coast. </p> <p> </p> <p>The signal mostly is sub standard, and extremely slow, which means that our allocated data of 10mb per month is quickly used up. In fact, in a week. We are not a business, and don't down load movies. So, some where something is wrong. </p> <p> </p> <p>Please Vodacom, fix your problems. We pay for your services, and receive very little. </p> <p> </p> <p>Am really dissatisfied. </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply11 Apr 2017, 13:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply19 Apr 2017, 12:25
Official

The reported instance has been assigned to our Regional Quality Team.

They will review and revert back to you directly.

Warm regards

Elroy

Best regards,