IHJVV
ISABELLA H. JANSEN VAN VUUREN
1 reviews | Active since Mar 2022
22 Jan 2026, 10:21
WIFI problem persist and slower since Technician came out last Saturday.
Referring to follow-up complaint to Vodacom few minutes ago. We forgot to advise that since WIFI was somehow sorted - the WIFI is MUCH slower than it was previously. We could pick it up since Tuesday but forgot to mention due to our frustrution with Vodacom not following up on our complaint of Technician not showing up - as agreed and arranged. Please make note of this problem also.
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Replies (4)IHJVV
ISABELLA H. JANSEN VAN VUUREN's updateReviewer Update
22 Jan 2026, 12:57I KEEP ON RECEIVING THIS REPLY ON HELLOPETER REGARDING MY COMPLAINT:
Vodacom’s reply
22 Jan 2026 at 12:36
The business has rep**** privately, and only ISABELLA H. JANSEN VAN VUUREN can view this message. Why do businesses and reviewers write private replies?
NOTE: THAT NO-ONE FROM VODACOM HAS TRIED TO CONTACT US. NOT VIA CELLPHONE OR EMAIL. REPLY BACK ON THIS SITE SO THAT I CAN GET YOUR MESSAGES. IT IS JUST TO EASY TO SAY WE'RE UNABLE TO REACH YOU ON LISTED NUMBER. MY WORD!! WE HAVE VODACOM CELLPHONE NUMBERS - CHECK PROPERLY AND GET CORRECT NUMBERS.
MY CELL NO AGAIN!!! ***
MY FIANCE RAYMOND'S NUMBER: ***
EMAIL: ***
STOP WITH EXCUSES AND SEND MESSAGE ON HELLOPETER SITE IF YOU CANNOT GET HOLD OF US VIA CELLPHONES OR EMAIL.
NOTE: THAT NO-ONE FROM VODACOM HAS TRIED TO CONTACT US. NOT VIA CELLPHONE OR EMAIL. REPLY BACK ON THIS SITE SO THAT I CAN GET YOUR MESSAGES. IT IS JUST TO EASY TO SAY WE'RE UNABLE TO REACH YOU ON LISTED NUMBER. MY WORD!! WE HAVE VODACOM CELLPHONE NUMBERS - CHECK PROPERLY AND GET CORRECT NUMBERS.
MY CELL NO AGAIN!!! ***
MY FIANCE RAYMOND'S NUMBER: ***
EMAIL: ***
STOP WITH EXCUSES AND SEND MESSAGE ON HELLOPETER SITE IF YOU CANNOT GET HOLD OF US VIA CELLPHONES OR EMAIL.
IHJVV
ISABELLA H. JANSEN VAN VUUREN's update22 Jan 2026, 12:57
Reviewer Update
I KEEP ON RECEIVING THIS REPLY ON HELLOPETER REGARDING MY COMPLAINT:
Vodacom’s reply
22 Jan 2026 at 12:36
The business has rep**** privately, and only ISABELLA H. JANSEN VAN VUUREN can view this message. Why do businesses and reviewers write private replies?
NOTE: THAT NO-ONE FROM VODACOM HAS TRIED TO CONTACT US. NOT VIA CELLPHONE OR EMAIL. REPLY BACK ON THIS SITE SO THAT I CAN GET YOUR MESSAGES. IT IS JUST TO EASY TO SAY WE'RE UNABLE TO REACH YOU ON LISTED NUMBER. MY WORD!! WE HAVE VODACOM CELLPHONE NUMBERS - CHECK PROPERLY AND GET CORRECT NUMBERS.
MY CELL NO AGAIN!!! ***
MY FIANCE RAYMOND'S NUMBER: ***
EMAIL: ***
STOP WITH EXCUSES AND SEND MESSAGE ON HELLOPETER SITE IF YOU CANNOT GET HOLD OF US VIA CELLPHONES OR EMAIL.
NOTE: THAT NO-ONE FROM VODACOM HAS TRIED TO CONTACT US. NOT VIA CELLPHONE OR EMAIL. REPLY BACK ON THIS SITE SO THAT I CAN GET YOUR MESSAGES. IT IS JUST TO EASY TO SAY WE'RE UNABLE TO REACH YOU ON LISTED NUMBER. MY WORD!! WE HAVE VODACOM CELLPHONE NUMBERS - CHECK PROPERLY AND GET CORRECT NUMBERS.
MY CELL NO AGAIN!!! ***
MY FIANCE RAYMOND'S NUMBER: ***
EMAIL: ***
STOP WITH EXCUSES AND SEND MESSAGE ON HELLOPETER SITE IF YOU CANNOT GET HOLD OF US VIA CELLPHONES OR EMAIL.
IHJVV
ISABELLA H. JANSEN VAN VUUREN's updateReviewer Update
22 Jan 2026, 14:53ATT: VODACOM MANAGEMENT (AGAIN)
This message serves as a formal follow-up to our numerous complaints already lodged with Vodacom, all of which have been fully detailed on the HelloPeter platform.
As of today, 22 January 2026, we note the following with serious concern:
- No communication has been received from Vodacom — not a single phone call or message — despite repeated assurances that we would be contacted.
- No technician has attended to our fault (since the last one came out on 17 Jan.2026 - but did not replace damaged WIFI rooter), despite confirmed appointments:
- Technician scheduled for Tuesday 20 January 2026– did not arrive.
- Technician rescheduled for Wednesday – did not arrive.
Today is Thursday, and the issue remains unresolved.
- We are currently experiencing extremely poor WiFi signal and service. As previously reported on 12 January 2026, we strongly suspect that the router itself is faulty or damaged.
- When a technician eventually attended on Saturday, 17 January 2026, the router was not replaced, despite this issue being clearly raised.
- We are aware that routers (including models with backup connectivity) are currently available on promotion, yet no solution or replacement has been offered.
This level of service is entirely unacceptable. Our WiFi issues have been ongoing since 12 January 2026, and despite multiple public complaints visible to all, Vodacom has taken no meaningful action to resolve the matter.
We hereby formally demand:
- Immediate resolution of our WiFi service issues, including assessment and replacement of the router where necessary;
- Feedback regarding credits due to us for prolonged lack of service;
- Clear written guidance on the process to cancel all our current Vodacom contracts, should Vodacom be unable or unwilling to provide the contracted services.
Furthermore, do not respond with a generic statement indicating that you will contact us directly, as this has repeatedly not occurred. We have received not a single call to date. Our contracts are with Vodacom, and you therefore have our correct contact details on record.
If, for any reason, you allege that you are unable to reach us (which we do not accept), then all communication must be posted directly on the HelloPeter platform, where our complaints were logged and remain unanswered.
We now expect immediate, written feedback and decisive action.
Account Holder: Isabella H Jansen van Vuuren
IHJVV
ISABELLA H. JANSEN VAN VUUREN's update22 Jan 2026, 14:53
Reviewer Update
ATT: VODACOM MANAGEMENT (AGAIN)
This message serves as a formal follow-up to our numerous complaints already lodged with Vodacom, all of which have been fully detailed on the HelloPeter platform.
As of today, 22 January 2026, we note the following with serious concern:
- No communication has been received from Vodacom — not a single phone call or message — despite repeated assurances that we would be contacted.
- No technician has attended to our fault (since the last one came out on 17 Jan.2026 - but did not replace damaged WIFI rooter), despite confirmed appointments:
- Technician scheduled for Tuesday 20 January 2026– did not arrive.
- Technician rescheduled for Wednesday – did not arrive.
Today is Thursday, and the issue remains unresolved.
- We are currently experiencing extremely poor WiFi signal and service. As previously reported on 12 January 2026, we strongly suspect that the router itself is faulty or damaged.
- When a technician eventually attended on Saturday, 17 January 2026, the router was not replaced, despite this issue being clearly raised.
- We are aware that routers (including models with backup connectivity) are currently available on promotion, yet no solution or replacement has been offered.
This level of service is entirely unacceptable. Our WiFi issues have been ongoing since 12 January 2026, and despite multiple public complaints visible to all, Vodacom has taken no meaningful action to resolve the matter.
We hereby formally demand:
- Immediate resolution of our WiFi service issues, including assessment and replacement of the router where necessary;
- Feedback regarding credits due to us for prolonged lack of service;
- Clear written guidance on the process to cancel all our current Vodacom contracts, should Vodacom be unable or unwilling to provide the contracted services.
Furthermore, do not respond with a generic statement indicating that you will contact us directly, as this has repeatedly not occurred. We have received not a single call to date. Our contracts are with Vodacom, and you therefore have our correct contact details on record.
If, for any reason, you allege that you are unable to reach us (which we do not accept), then all communication must be posted directly on the HelloPeter platform, where our complaints were logged and remain unanswered.
We now expect immediate, written feedback and decisive action.
Account Holder: Isabella H Jansen van Vuuren
IHJVV
ISABELLA H. JANSEN VAN VUUREN's updateReviewer Update
22 Jan 2026, 15:09 REFER TO UPDATE ON VODACOM WIFI SERVICES JUST NOW.
WHEN ALSO WANTING TO FOLLOW UP OR REPORT TO THE EMAIL ADDRESS GIVEN FROM VODACOM SIDE. THIS IS MESSAGE I RECEIVED BACK THIS AFTERNOON VIA EMAIL.
SO OR THEY BLOCKED MY EMAILS COMPLAINING ABOUT THEIR DEPARTMENT (WIFI) SERVICES OR I AM JUST VERY UNLUCKY THAT NON OF OUR COMPLAINTS IS BEEN LISTENED OR RESPONDED TO - FROM VODACOMS PORTALS: LOOKS LIKE ALL THEIR COMMUNICATIONS ARE JUST NON-EXISTANT.
(Note that they mention here: "... making sure that the below rules are adhered to". I wrote a professional complaint. I kept to the rules!)
| Vodacom Business Services - Failure to Process Message
|
| Dear Sender Your email to Vodacom has been REJECTED. Please resend your request making sure that the below rules are adhered to. Vodacom Support email address must be in the TO:
|
| © 2019 Vodacom (Pty) Ltd. Registered in South Africa | Contact us
| To manage your contact details click on: Contact Self-Service
| This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link http://www.vodacom.co.za/vodacom/terms/terms-and-conditions
WHEN ALSO WANTING TO FOLLOW UP OR REPORT TO THE EMAIL ADDRESS GIVEN FROM VODACOM SIDE. THIS IS MESSAGE I RECEIVED BACK THIS AFTERNOON VIA EMAIL.
SO OR THEY BLOCKED MY EMAILS COMPLAINING ABOUT THEIR DEPARTMENT (WIFI) SERVICES OR I AM JUST VERY UNLUCKY THAT NON OF OUR COMPLAINTS IS BEEN LISTENED OR RESPONDED TO - FROM VODACOMS PORTALS: LOOKS LIKE ALL THEIR COMMUNICATIONS ARE JUST NON-EXISTANT.
(Note that they mention here: "... making sure that the below rules are adhered to". I wrote a professional complaint. I kept to the rules!)
| Vodacom Business Services - Failure to Process Message
|
| Dear Sender Your email to Vodacom has been REJECTED. Please resend your request making sure that the below rules are adhered to. Vodacom Support email address must be in the TO:
|
| © 2019 Vodacom (Pty) Ltd. Registered in South Africa | Contact us
| To manage your contact details click on: Contact Self-Service
| This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link http://www.vodacom.co.za/vodacom/terms/terms-and-conditions
IHJVV
ISABELLA H. JANSEN VAN VUUREN's update22 Jan 2026, 15:09
Reviewer Update
REFER TO UPDATE ON VODACOM WIFI SERVICES JUST NOW.
WHEN ALSO WANTING TO FOLLOW UP OR REPORT TO THE EMAIL ADDRESS GIVEN FROM VODACOM SIDE. THIS IS MESSAGE I RECEIVED BACK THIS AFTERNOON VIA EMAIL.
SO OR THEY BLOCKED MY EMAILS COMPLAINING ABOUT THEIR DEPARTMENT (WIFI) SERVICES OR I AM JUST VERY UNLUCKY THAT NON OF OUR COMPLAINTS IS BEEN LISTENED OR RESPONDED TO - FROM VODACOMS PORTALS: LOOKS LIKE ALL THEIR COMMUNICATIONS ARE JUST NON-EXISTANT.
(Note that they mention here: "... making sure that the below rules are adhered to". I wrote a professional complaint. I kept to the rules!)
| Vodacom Business Services - Failure to Process Message
|
| Dear Sender Your email to Vodacom has been REJECTED. Please resend your request making sure that the below rules are adhered to. Vodacom Support email address must be in the TO:
|
| © 2019 Vodacom (Pty) Ltd. Registered in South Africa | Contact us
| To manage your contact details click on: Contact Self-Service
| This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link http://www.vodacom.co.za/vodacom/terms/terms-and-conditions
WHEN ALSO WANTING TO FOLLOW UP OR REPORT TO THE EMAIL ADDRESS GIVEN FROM VODACOM SIDE. THIS IS MESSAGE I RECEIVED BACK THIS AFTERNOON VIA EMAIL.
SO OR THEY BLOCKED MY EMAILS COMPLAINING ABOUT THEIR DEPARTMENT (WIFI) SERVICES OR I AM JUST VERY UNLUCKY THAT NON OF OUR COMPLAINTS IS BEEN LISTENED OR RESPONDED TO - FROM VODACOMS PORTALS: LOOKS LIKE ALL THEIR COMMUNICATIONS ARE JUST NON-EXISTANT.
(Note that they mention here: "... making sure that the below rules are adhered to". I wrote a professional complaint. I kept to the rules!)
| Vodacom Business Services - Failure to Process Message
|
| Dear Sender Your email to Vodacom has been REJECTED. Please resend your request making sure that the below rules are adhered to. Vodacom Support email address must be in the TO:
|
| © 2019 Vodacom (Pty) Ltd. Registered in South Africa | Contact us
| To manage your contact details click on: Contact Self-Service
| This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link http://www.vodacom.co.za/vodacom/terms/terms-and-conditions
IHJVV
ISABELLA H. JANSEN VAN VUUREN's updateReviewer Update
23 Jan 2026, 15:06 At long last - thank you for responding and updating on Hellopeter site - at least.
We will wait to see IF any technician contacts us - as we put complaint in on 12 Jan.26
Today is 23 Jan.26
12 Days - unsolved Vodacom WIFI matter.
Will await any action and will update on Hellopeter site again if by early next week no communications was received again.
We were patient for long enough.
Please inform about our credit due and process to cancel our current contracts.
We will wait to see IF any technician contacts us - as we put complaint in on 12 Jan.26
Today is 23 Jan.26
12 Days - unsolved Vodacom WIFI matter.
Will await any action and will update on Hellopeter site again if by early next week no communications was received again.
We were patient for long enough.
Please inform about our credit due and process to cancel our current contracts.
IHJVV
ISABELLA H. JANSEN VAN VUUREN's update23 Jan 2026, 15:06
Reviewer Update
At long last - thank you for responding and updating on Hellopeter site - at least.
We will wait to see IF any technician contacts us - as we put complaint in on 12 Jan.26
Today is 23 Jan.26
12 Days - unsolved Vodacom WIFI matter.
Will await any action and will update on Hellopeter site again if by early next week no communications was received again.
We were patient for long enough.
Please inform about our credit due and process to cancel our current contracts.
We will wait to see IF any technician contacts us - as we put complaint in on 12 Jan.26
Today is 23 Jan.26
12 Days - unsolved Vodacom WIFI matter.
Will await any action and will update on Hellopeter site again if by early next week no communications was received again.
We were patient for long enough.
Please inform about our credit due and process to cancel our current contracts.