Wifi offline with zero help from vodacom

I've been calling vodacom since Tuesday 2 April 2024 regarding my offline wifi but they seem to be failing to help me, its been 8 days now, they saying MetroFibre is the one that switched off my Fibre line, I have a contract with vodacom not MetroFibre so they can't be telling me about MetroFibre cause it's them who has a contract with MetroFibre not me, they must sort it out. Come month end they'll want to debit the whole amount while I spent so many days without wifi