1 reviews | Active since Dec 2020
WIFI Offline since 01 Dec & and App does not work
We moved house on the 01 Dec but only moved the wifi on the 04 Dec. Iv called Vodacom every single day logging the relocation to ascertain the time period. On the 2nd Dec, a consultant told me to just plug the router into the new house and as there is Fibre there the line will work. I called daily from the 4th Dec, every day the consultant would tell me that there Fibre is down on Boksburg. On Tuesday I spent 40 mins on a call with a consultant for her to tell me again that the Fibre line is down on Vuma side.
Yesterday I spoke to Joanne she indicated that in Boksbrug the Fibre line is still down, which is bizarre as my neighbors have Fibre with Vuma and use Vodacom and they dont have any issues. Joanne was the 1st consultant to log a call for me which is SR***. Joanne actually was lovely and wonderful and gave me an SLA. Today the 10 Dec I called Vodacom back again, got to speak to Joanne- she remembered me and now escalated the call and indicated that the router now needs to be configured. In essence we have had no fibre since 01 Dec. Thats is 10 day Vodacom.
Over an above that on your App, it shows only the Fibre line, I cant access the other devices loaded on my profile, as have a wireless ****le which I would like to load with data but cant get the number from the app of the sim card.
Look I work from home, I have unhappy kids that need entertainment and we cant watch TV.
This is unacceptable- We need a solution
Its a whole day later, no one has called me.
SR*** - Relocation Request loggged 12th Nov
SO*** - logged 26th Nov
SR***- Call log logged 09 Dec
Today my 1st call to Vodacom Fibre was at 09.33, the call centre agent indicated that the call was escalated to a technician. I then asked to speak to a Supervisor, she put me on hold for 39 mins and no one answered the call.
I am on the fone now with Vodacom its 26 minutes 57 seconds later. The call centre agents says that Vuma box that is at the old house belongs to me and it should have been moved to the old house. Now a techinician must come out. I moved house and dont have access to the old house, so pray tell how do I get it done?
I now spoke to Sydney who is the supervisor.
Look I am not happy with this service.
Its a whole day later, no one has called me.
SR*** - Relocation Request loggged 12th Nov
SO*** - logged 26th Nov
SR***- Call log logged 09 Dec
Today my 1st call to Vodacom Fibre was at 09.33, the call centre agent indicated that the call was escalated to a technician. I then asked to speak to a Supervisor, she put me on hold for 39 mins and no one answered the call.
I am on the fone now with Vodacom its 26 minutes 57 seconds later. The call centre agents says that Vuma box that is at the old house belongs to me and it should have been moved to the old house. Now a techinician must come out. I moved house and dont have access to the old house, so pray tell how do I get it done?
I now spoke to Sydney who is the supervisor.
Look I am not happy with this service.