CW
Candice W
1 reviews | Active since Apr 2011
18 May 2022, 18:13
WIFI off once again
Apparently there was vandalism at the Helderberg tower on Monday 16th May 2022. Seems like everyones it's back on but our home router is still not working. We have contacted you multiple times and every time you indicate that you will be sending out a technician to have a look, one has come out to assist or even follow up.
I spoke to the following individuals Pamela,Miss Alexander and nikita. ***-954349 Dan downtime credit ref SR*** - Reimbur*****t
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Replies (2)
Vodacom's replyOfficial
19 May 2022, 08:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 May 2022, 08:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 May 2022, 10:02Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that contact was made and query resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply20 May 2022, 10:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that contact was made and query resolved. Regards Consumer Website Team
Best regards,