WiFI off for a week no assistance from call centre

I have not been having WiFi for a week now. i have called the centre to follow up and every tie i get told it has been escalated. SR***. I have spent over R1000 to buy data to atleast be able to communicate with people in my circle. With the schools closed and kids at home they cant even stream anything to keep them busy. I feel Vodacom is taking advantage of their clients and when you call to cancel they take you from pillar to post wasting your airtime even further. I am gatvol with this treatment. We are now going to a long weekend and i cant even use my TV or keep kids entertained because people cant do their jobs but are very quick to send invoices .