Wifi not working after loadshedding!

Our wifi stopped working on thursday the 25th May 2023 after the lights came back after loadshedding( loadshedding was from 18:00-20:30), we called the call centre to seek assistance to no avail as the wifi still didnt work after all the trouble shooting done. We were advised it would take 48-72 hours for the matter to be assigned to an agent to attempt remote troubleshooting, our case was assisgned in 24 hours. Till today the 31st May 2023, there has been no resolution as its clear there is something wrong with the router, due to the fact that the only 2 lights that are on are the WAN and internet light which keeps flashing) and no power light as before. We are leaving for Dubai on Saturday and need this matter sorted out ASAP as no 1 will be at home to or in the country to assist with verification of details. Can someone please contact us urgently, so that a technician can come out and see if the router needs to be replaced. Furthermore we were then told we would have to pay for a new router if its out of warranty, but this issue only arised after loadshedding, which they can clearly track.