Wifi not working

Good day,

I have signed up for fiber with Vodacom on the 18th March 2019, they came to installed the fiber on the 22nd of March 2019, it was working for 1 week on our phones, then it stopped working, i called in to the call center on the 10th April 2019 and they advised me that they did some upgrade on my router, however the wifi is still not working.

I have spoken to the supervisor Tom last week Thursday and up until today i am still awaiting feedback as to when i can expect a visit from the technicians. I explained to him that i will be sitting with no WIFI throughout Easter weekend, however he did not seemed to be phased by my frustration. I have been with Vodacom for many years, and this is the very first time i am receiving such bad service.

Please assist urgently as wifi is very important in our household.

Regards, Amina