WiFi not received

<p>21 September- I was contacted regarding a wifi. Accepted the offer and was informed that the device is on its way. I asked them to deliver it after 3 in the afternoons. They came while I was not at home. When I queried it, I was told it will be send back to the warehouse by the courier company and they will reapply. I waited about 2 weeks and on the chat platform asked the consultant about it. Was told that they will get back to me. It is now end October! Question: was I charged for it? When can I expect delivery? JS Olivier ID ********** 003086. Cell ********** 394</p>