AM
Asisipho M
1 reviews | Active since Apr 2024
19 May 2026, 21:30
WiFi not connecting while it’s on 5g
I’ve had signal issues with the WiFi since the past weekend, I called on Monday a lady by the name of Noluthando said I should remove the sim car and put it on my device change the network to 5g and she will call me after 15mins. I’m still waiting for that call. Called again after an hour, got a helpful lady n the WiFi was working.
Today same problem occurred, called again for the same issue I was told to switch off the router for 15mins while they reboot on their side and the lady promised to call, still waiting for the call as my WiFi is still not working.
What other steps should I take in order for me to be assisted, because I’m paying for a service that I can’t even render?
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Replies (2)
Vodacom's replyOfficial
20 May 2026, 07:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 May 2026, 07:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AM
Asisipho M's updateReviewer Update
03 Jun 2026, 22:04What am I paying for if I’m not connected to the WiFi? I was promised a call and it’s almost 2 weeks the problem is still not fixed. What more do you guys want me to do?
AM
Asisipho M's update03 Jun 2026, 22:04
Reviewer Update
What am I paying for if I’m not connected to the WiFi? I was promised a call and it’s almost 2 weeks the problem is still not fixed. What more do you guys want me to do?