WiFi - No Internet Connection

On Monday 4/05/2026 I contacted Vodacom Vumatel and reported that my WiFi is not working again. They send me a SR number and said that someone from technical will call me. I am still waiting. I am having this issue by the looks of it every year. I can not check anything online, why is there not a self help service instead of relying on someone to contact you.

My internet is not working at all. My kids needs to attend online classes, do projects etc. This is now costing me money. I am really fed-up having these issues.

SR***