SM
Stella M
1 reviews | Active since May 2016
08 Feb 2019, 19:38
WiFi gone in less than a week!
I am supposed to receive 20 gigs of data each month on my WiFi profile. 10 day and 10 night. This month I only received 8 gig day data (don’t even get me started on the night data). I’ve done only a few updates and now all the data is gone. Please explain to me how much data these updates take and how 8 gigs of data can be gone in less than a week. And why was I only given 8 gigs to begin with? I used to do a lot more with the 10 gigs, even watched Netflix and it would last at least 3 weeks. So what is the problem now?
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Replies (1)Vodacom's replyOfficial
09 Feb 2019, 11:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Feb 2019, 11:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
