WiFi for who?! 🫠

I lost my WiFi signal on the 2nd of April and I called in at Vodacom immediately as I work from home and I’m reliant on the internet for work.

I explained to the lady on the phone that I needed a Vodacom technician dispatched to my house as I can see that the issue is the router. I was told that they would be sending someone on the 5th.

The 5th arrived and a guy from Open Server arrived and he had a look around and got to the same conclusion I had about my router being the cause of the problem. I was super angry as I had already expressed on the phone that the issue lies with the router and not the WiFi connection.

The guy from Open server left as he is not employed by Vodacom and does not deal with the router. I took my complaint to social media on the 8th after I had a whole weekend without Wi-Fi.

Finally someone from Vodacom social media reached out and said they would look into the matter. For the first time things looked positive and they technician reached out but did not come to my house. He just said they tweaked something remotely and that the Wi-Fi would work.

It worked for 3 days consecutively. By the 12th my router was down again. After only being on from the 9th. Today is the 22nd of April and I have not received any help from Vodacom. I’ve finally decided that I’m leaving this service provider because every time I call in I’m being passed from one agent to another without ever getting help.

I’ve given up on ever having a technician being sent to my house. I’d never suggest anyone to use this service. It’s by far the worst service I’ve ever received.