Wifi down since 4 december

Item: Vodacom
Rating: 1
Author: Samantha W

Worst customer service 2nd complaint Still struggling with a ticket logged on the 4 december about our wifi that is.off. Still waiting for feedback. Escalated but nothing happens. Is this normal.

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Replies (1)

Vodacom's replyOfficial

18 Dec 2024, 10:34

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply18 Dec 2024, 10:34

Official