Wifi down for 6 days, day 6 ticket logged only

What exactly are we paying for Vodacom.

Our WiFi has been down for 6 days now and on day 6 the communication we get is a ticket logged.

I have a reference number but that is useless to me at the moment without WiFi. There has been no resolution, no meaningful communication and no sense of urgency, yet the account is expected to be paid in full.

What is the point and purpose of Vodacom if customers such as myself pay for a service and dont get to use it whilst the lame response is "ticket logged".

I have been patient enough. I expect a turnaround at 3:30 pm today 3 February 2026, failing which I will be compelled to escalate.

Regards Ms Taunyane